Privacy Policy
Cook AI Ventures LLC ("Company," "we," "us," or "our"), located in Warren, Ohio, operates AI software products, SaaS subscriptions, mobile applications, and a Go High Level (GHL) reseller platform. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services.
By using our website, applications, or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
- Account registration details (name, email address, password)
- Billing and payment information (processed by Stripe or PayPal - we do not store card numbers)
- Support tickets and communications
- Profile information and preferences
- SMS and email opt-in consent records
1.2 Information Collected Automatically
- IP address, browser type, device identifiers
- Pages visited, time on site, referral URLs
- Cookie and tracking data (see our Cookie Policy)
- App usage analytics and crash reports (via Sentry)
- Mobile device IDs (Android/iOS apps)
1.3 Information from Third Parties
- Google Analytics (GA4) - site usage data
- Meta Pixel - ad performance data
- Go High Level - CRM and communication data
- Stripe / PayPal - transaction confirmations
2. How We Use Your Information
- To provide, operate, and improve our services
- To process payments and manage subscriptions
- To send transactional emails and SMS notifications
- To send marketing communications (with your consent)
- To respond to support requests
- To analyze usage patterns and improve platform performance
- To comply with legal obligations
- To detect and prevent fraud or abuse
3. How We Share Your Information
We do not sell your personal information. We may share data with:
- Service providers - Stripe, PayPal, Mailgun, Sentry, Google, Meta, GHL (under data processing agreements)
- Legal compliance - when required by law, court order, or government request
- Business transfers - in connection with a merger, acquisition, or sale of assets
- With your consent - for any other purpose you have authorized
4. Cookies and Tracking
We use cookies and similar tracking technologies. Please see our Cookie Policy for full details. You can manage your cookie preferences at any time via the Cookie Preferences link in our footer.
5. Data Retention
We retain personal data for as long as necessary to provide our services and comply with legal obligations. Account data is retained for the duration of your subscription plus 36 months. Payment records are retained for 7 years per tax and accounting requirements. You may request deletion of your data at any time (subject to legal retention requirements).
6. Data Security
We implement industry-standard security measures including TLS encryption, access controls, and regular security reviews. No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data.
7. Your Rights
7.1 All Users
- Access and receive a copy of your personal data
- Correct inaccurate data
- Request deletion of your data
- Opt out of marketing communications at any time
7.2 California Residents (CCPA/CPRA)
California residents have the right to know what personal information is collected, the right to delete, the right to opt out of the sale or sharing of personal information, and the right to non-discrimination for exercising these rights. To submit a request, contact us at privacy@cookaiventuresllc.online.
7.3 EEA/UK Visitors
If you are accessing our services from the European Economic Area or United Kingdom, you may have additional rights under GDPR. Contact us at privacy@cookaiventuresllc.online to exercise those rights.
8. Children's Privacy
Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us immediately at privacy@cookaiventuresllc.online.
9. Third-Party Links
Our services may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last Updated" date. Continued use of our services after changes constitutes your acceptance of the updated policy.
11. Contact Us
For privacy-related inquiries, requests, or complaints:
- Email: privacy@cookaiventuresllc.online
- Legal: legal@cookaiventuresllc.online
- Address: Cook AI Ventures LLC, Warren, Ohio 44483, USA